A J.D. Power and Centric Digital study offers examples of top performers' best practices, like chatbots and personalization.
Netflix is the No. 1 way to watch TV: Survey
Brian Manning President Centric Digital LLC Discussing Amazon earnings and how that impacts retail. Dina Bass, Bloomberg News Technology Reporter, also participates in the discussion.
Bank of America Becomes First Company to Achieve Certification
Brian Manning President Centric Digital Discussing how digital is transforming the retail industry.
GUEST: Brian Manning Chief Executive Officer Centric Digital Discussing the need for retailers to rethink the physical experience and shift to digital for distribution.
The November Luxury Client Experience Board meeting focused on breaking down the buzzwords "digital" and "omni-channel", and translating them into actionable and profitable ideas for luxury brands to optimize business performance and client experience across multiple channels of commerce and communication.