Experience

DIMENSIONS™ MEASURES EXPERIENCES

Examples of experience standards measured include:

Responsiveness

Identify which screen sizes and devices have a suboptimal customer experience and how to fix it.

Page Layout

Identify how to improve your page layout to drive customer engagement and revenue growth.

Navigation

Drive visitors to your products and services with clear and intuitive navigation and menu.

Features

Keep your digital experiences consistent and competitive with feature comparisons and implementation of best practices.

Ease of use

Make sure your products are available to all users, on all resolutions, across all devices.

TECHnology

DIMENSIONS™ MEASURES TECHNOLOGY

Examples of technology standards measured include:

Platforms

Find the platforms that power the world's leading websites at the click of a button.

Versions

Know which companies are using which platform versions to drive innovation and sales throughout the organization.

Standards

Evaluate and measure the quality of your technical implementation compared to specific best practices.

Errors

Uncover errors before your users experience sub-optimal experiences.

Integrations

Connect to existing performance, behavioral, attitudinal and journey vendors to create to see the whole picture.

Performance

DIMENSIONS™ MEASURES PERFORMANCE

Examples of performance standards measured include:

Speed

Fast and reliable performance across devices directly can make or break a good experience.

Errors

Uncover errors before your users experience sub-optimal experiences.

Security

Maintain a safe ecosystem for your customers and site visitors across resolution and platforms.

Accessibility

Keep consistent standards for ADA compliance with the WCAG 2.0 compliance checklist.

Assets Standards

Identify and optimize for web optimized images across resolution and device for peak performance across connectivity types.

COVERAGE

DIMENSIONS™ SCANS THOUSANDS OF THE LARGEST ENTERPRISES GLOBALLY

Our platform scans tens of thousands of domains to measure standards and determine best practices including those of enterprises in the S&P 500, the Wilshire 5,000, Alexa 10,000. This includes public and private companies globally.

SCORING

CENTRIC DIGITAL IQ SCORE REPRESENTS THE STRENGTH OF YOUR CORE DIGITAL CAPABILITIES

The Centric Digital IQ Score, analogous to a "FICO Score of Digital", provides a consistent relative measurement of the strength of an enterprise’s ability to meet the changing expectations of their customers, maintain core digital capabilities, and ward off threats of competitors and disruptors.

EXCELLENCE SCORE

TRANSFORMATIVE

Blurs line between physical/digital, human/tech.

LEADING SCORE

INMERSIVE

Beginning to integrate digital & physical experiences.

PARITY SCORE

PROGRESSIVE

Users prefer digital solutions to traditional alternatives.

LAGGING SCORE

REACTIVE

Meeting minimum consumer expectations for digital capabilities.

DEFICIENT SCORE

PRIMITIVE

Lacking foundational digital capabilities expected by consumers.

COMPANY

MEASURES YOUR COMPANY IQ

Intuitive Visualization

Provides easy to interpret visualizations of your company digital intelligence score and ability to drill down to capability level.

Historical & Real Time Scoring

Measure and track company for categories and subcategories your company was evaluated for overtime and as initiated.

Score Rationale

See detailed explanations of factors that contributed to and detracted from your score.

External Correlations

See how scores are correlated to complementary metrics such as NPS, digital performance analytics, digital financials.

Compare

COMPARES YOUR COMPANY IQ TO COMPETITORS, DISRUPTORS & INDUSTRY

Competitor Comparison

Ability to add one or multiple competitors and see how they score and compare to you on a company, category and subcategory level.

Disruptor Comparison

Ability to add one or multiple disruptive companies to see how you compare to those leading the market.

Industry Comparison

Ability to see aggregate scores of one or multiple industries to see how you compare.

RECOMMEND

PRIORITIZES RECOMMENDATIONS TO RAISE YOUR COMPANY IQ

Recommendations

Detailed recommendations on what to improve to improve your companies digital intelligence score.

Value Opportunity

Robust calculations to value each recommendation and how it would improve score if implemented.

Prioritization

Ability to sort on key impact realized if recommendation implemented.

PROPRIETARY DATA

REGULARLY CAPTURES THOUSANDS OF PROPRIETARY DATA POINTS FOR HUNDREDS OF COMPANIES

Channel

Captures and analyzes your footprint in core digital channels.

Product

Captures and analyzes features critical to your business and industry.

Organization

Captures and analyzes your organizations skills and capabilities based on surveys and 3rd party information.

Technology

Captures and analyzes how your digital technologies such as content management, ecommerce and mobile OS compares to industry standards.

MEASUREMENT ENGINE

ALGORITHMICALLY COMPUTES MILLIONS OF DATA POINTS EVERY SINGLE DAY

Statistical Engine

Regression models, longitudinal tracking, and sophisticated weighted algorithm.

Visualization Engine

Our platform mines and colates petabytes of data into easy to comprehensive visualizations so you can draw insights not just information.

Natural Language Engine

Analyzes the content across your digital properties and measures the effectiveness of how you talk about your business vs. competitors and disruptors.

EXTERNAL INTEGRATIONS

ARCHITECTED TO INTEGRATE EXTERNAL DATA TO CONTEXTUALIZE DIGITAL INTELLIGENCE

Voice of the Customer and NPS

Measure customer satisfaction and user sentiment after implementing best in class recommendations.

Performance and Behavioral

Measure, analyze, and improve your customer experience across channels with real-time web and mobile performance data.

Search and Media

Understand the effectiveness of your social media and paid media campaigns against business objectives.

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